Supported Operating Systems and Browsers (Web with Scans and Biometrics)

Below is the list of supported platforms / browsers as confirmed by our provider. Platforms not on this list will not always function as intended but should still allow for basic functionality.

Browser / OS compatibility matrix is also available for this capability.

Supported Operating Systems and Browsers

• Microsoft Windows 10

  • Google Chrome

  • Microsoft Edge

• Google Android 8+

  • Google Chrome

  • Microsoft Edge

• Apple MacOS Mojave

  • Google Chrome

  • Apple Safari

• Apple iOS 11+

  • Apple Safari

Note:

• Internet explorer is not supported by greenID for this capability.

• Updated Jul 8, 2021, this capability has not yet been tested on Windows 11.

• Firefox is no longer supported as of the release on 19th July (Test) / 26th July (Prod).

Requirements for Web Cam

• Ideal Resolution: 1440 x 900

• Minimum Requirement: 1280 x 720

Minimum Device Requirements

• ARMv8 CPU

• 4 GB memory/ram

Note: If the above minimum requirements are not met, users will experience issues while trying to use the document and selfie capture capability.

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