Supported Operating Systems and Browsers (Web with Scans and Biometrics)
This list was last updated was checked and updated on Jul 21, 2022.
Below is the list of supported platforms / browsers as confirmed by our provider. Platforms not on this list will not always function as intended but should still allow for basic functionality.
Browser / OS compatibility matrix is also available for this capability.
Supported Operating Systems and Browsers
Microsoft Windows 10
Google Chrome
Microsoft Edge
Google Android 8+
Google Chrome
Microsoft Edge
Apple MacOS Mojave
Google Chrome
Apple Safari
Apple iOS 11+
Apple Safari
Note:
Internet explorer is not supported by greenID for this capability.
Updated Jul 8, 2021, this capability has not yet been tested on Windows 11.
Firefox is no longer supported as of the release on 19th July (Test) / 26th July (Prod).
Requirements for Web Cam
Ideal Resolution: 1440 x 900
Minimum Requirement: 1280 x 720
Minimum Device Requirements
ARMv8 CPU
4 GB memory/ram
Note: If the above minimum requirements are not met, users will experience issues while trying to use the document and selfie capture capability.