Nothing happens when you want to show the greenID SDK in your app.  

Nothing shows in the Xcode console logs.  

• Ensure you are allocating and initialising the GIDMainViewController correctly
• Push GIDMainViewController onto your navigation controller stack

iOS Integration - Startup (Start Up)

Sample code

GIDDelegate receives a handoff message: 

Error Domain: greenIDErrorDomain Code=-1009 

UserInfo: {
NSLocalizedRecoverySuggestion=Startup error: The GIDSDK parameter <missing_parameter_name> is empty or missing.  Before starting GIDMainViewController, make sure you have set <missing_parameter_name>.
}

Localized Description: The SDK startup parameters were incorrect.

Console log may contain: 

errorGIDErrorCode = “-1009”
       errorRecoverySuggestion = "Startup error: The GIDSDK parameter '<missing_parameter_name>'
           is empty or missing.  Before starting GIDMainViewController, make
           sure you have set '<missing_parameter_name>'.  \n";
      errorShortDescription = "The SDK startup parameters were incorrect.";
      message = "Handoff: Completed greenID process with result: Error";
      status = Error;
      statusCode = "-1";
      task = Handoff;

Console log may contain: 

[ERROR] Startup error: The GIDSDK parameter '<missing_parameter_name>' is empty or missing.  Before starting GIDMainViewController, make sure you have set '<missing_parameter_name>'.

Error Code: -1009
Description: The SDK startup parameters were incorrect.
Recovery Suggestion: The GIDSDK parameter <missing_parameter_name> is empty or missing.

Add all required params to an NSDictionary for GIDMainViewController initWithConfig call.

Required parameters:

• “apiCode”
• “accountId”
• “baseUrl”
• “mode”
  
  

Xcode will drop into a debugger.  

App running on a phone will crash back to the iOS home screen.

Check for missing frameworks in your app’s embedded frameworks:

• iFaceRec.framework
• IDMetricsSelfieCapture.framework
• IDMetricsDocumentCaprture.framework
• GIDSDK.framework

GIDDelegate receives a handoff message: 

Error Domain: greenIDErrorDomain Code=-1008
UserInfo: {
NSLocalizedFailureReason=Resource Bundle Error
}
Localized Description: GIDResources Bundle is missing

Console log may contain: 

       errorGIDErrorCode = “-1008”
       errorFailureReason = “Resource Bundle Error”
       errorShortDescription = "GIDResources Bundle is missing";
       message = "Handoff: Completed greenID process with result: Resource Bundle Missing";
       status = “Resource Bundle Missing”;
       statusCode = "4";
       task = Handoff;

Error Domain: greenIDErrorDomain Code=-1008
UserInfo: {
NSLocalizedFailureReason=Resource Bundle Error
}
Localized Description: GIDResources Bundle is missing

Add GIDResources.bundle to host app’s ‘Copy Bundle Resources’ in the Build Phases menu.

GIDDelegate receives a handoff message: 

Error Domain: greenIDErrorDomain Code= -1007

UserInfo: {
NSLocalizedFailureReason=There was no activity for 2 seconds
}

Localized Description: Inactivity Timeout

Console log may contain:
       errorGIDErrorCode = “-1007”
       errorFailureReason = "There was no activity for <inactivityTimeoutSeconds_param> seconds";
      errorShortDescription = "Inactivity Timeout";
      message = "Handoff: Completed greenID process with result: User Inactivity";
      status = "User Inactivity";
      statusCode = 3;
      task = Handoff;

Console log may contain:

[GID SDK] [ERROR] Inactivity Timeout. There has been no user interaction on the interface.

Error Code: -1007
Description: Inactivity Timeout

The GIDSDK will stop if there has been no user interaction for a set period of time (default is 5 minutes).  

Adjust GIDSDK init param “inactivityTimeoutSeconds” to better meet your use-case or add logic to your app to accommodate this error.

If the network is disconnected from the phone, GIDSDK will stop working, or show erratic behaviour. 

GIDDelegate receives a handoff message: 

Error Domain: greenIDErrorDomain Code= -1002
UserInfo: {
NSLocalizedFailureReason = Resource Bundle Error
NSLocalizedRecoverySuggestion = The request could not be completed. The user needs to verify their internet connection and try again.
}
Localized Description: The Internet connection appears to be offline.

Console log may contain: 

errorGIDErrorCode = “-1002”
       errorFailureReason = "There was a network error when trying to load the verification process.”;
       errorRecoverySuggestion = "The request could not be completed. The user needs to verify
           their internet connection and try again.";
       errorShortDescription = "No internet connection";
       message = "Handoff: Completed greenID process with result: No Network";
       status = “No Network”;
       statusCode = “-2";
       task = Handoff;

Console log may contain:

[ERROR] WebView error occurred trying to load page: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline."

Error Code: -1002
GIDResult Code: -2

• GreenID workflow gets to the end, but then control does not pass back to the host app.  
• GreenID workflow gets to the end, but then is stuck on a white blank screen after the verification is finished.
• GreenID workflow gets to the end, but didCompleteProcessWithPayload method is not being called

Make sure your host app has set up a GIDDelegate to receive handoff messages

Make sure you set the delegate for GIDMainViewController

Make sure your GIDDelegate is implementing didCompleteProcessWithPayload method

Make sure your didCompleteProcessWithPayload method has code to process the various handoff messages.  The sample code needs you to fill in the blanks. 

• When running your app in Xcode, you are seeing no log messages from the SDK in the Xcode console.
• When running your app in Xcode, you are seeing some log messages, but not enough detail.  

• Set the log level of the GIDMainViewController, by calling the setLogLevel method on the GIDMainViewController, to one of the following values:
  • GIDLogLevelNone
  • GIDLogLevelError
  • GIDlogLevelInfo (default level)
  • GIDLogLevelTasks
    
  • GIDLogLevelRequests
    
  • GIDLogLevelDebug
  • GIDLogLevelUI
    
    
• If you have implemented a GIDLoggerDelegate, make sure your have implemented a sdkDidLogLevel method, and that it is printing the log messages that you want to see. 

Set the log level of the GIDMainViewController, by calling the setLogLevel method on the GIDMainViewController, to one of the following values:

• GIDLogLevelNone
• GIDLogLevelError
• GIDLogLevelInfo (default level)
• GIDLogLevelTasks
  
• GIDLogLevelRequests
  
• GIDLogLevelDebug
• GIDLogLevelUI
  

errorFailureReason = "OCR results could not be sent, as the SDK internal parameters were missing.";

 message = "Handoff: Completed greenID process with result: Error";

    status = Error;

    statusCode = "-1";

    task = Handoff;

errorGIDErrorCode = -1003

statusCode = "-1";

because when client initiate greenID SDK, the parameter selectedDocumentType is only "NATIONAL_ID_CARD"

which should be "NATIONAL_ID_CARD.SG"

During the workflow, an unexpected server error has occurred, or the SDK reports that there is a server issue.  

GIDDelegate receives a handoff message: 

Error Domain: greenIDErrorDomain Code= -1006         
UserInfo: {
NSLocalizedFailureReason = The server passed back a handoff error.
}
Localized Description: Error when loading URL <the_url_which_failed_to_load>

Console log may contain:

       errorGIDErrorCode = “-1006”
       errorFailureReason = "The server passed back a handoff error.";
       errorShortDescription =  "An error has occured in the server workflow.";
       message = "Handoff: Completed greenID process with result: Error";
       status = Error;
       statusCode = “-1”;
       task = Handoff;

Error Code: -1006
GIDResult Code: -1

• Ensure all of your configuration variables are correct.  
• Contact the greenID Mobile team for support. 

iTunes Connect will not allow your app on the App Store.  It will not be validated and will not upload.  

iTunes Connect or Xcode upload reports: 

• Invalid architectures
• Invalid segment alignment
• The binary is invalid

GIDSDK and related frameworks should not contain any simulator code which will cause this issue.  If you believe greenID Mobile is causing this issue in your app, please contact our team for support.

Check any other frameworks you may have in your app, and if necessary strip the x86_64 and i386 simulator architectures from the binaries.  

Times to complete the greenID Mobile process will vary, depending on the network speed of the device being used, and document types used.

For a typical application, approximately 1MB will be downloaded to start the process, and up to 3MB will be uploaded.  Drivers licence tends to be quicker to upload than passport, due to the file sizes used.  

If the required permission keys are set in the host app’s .plist file (iOS) or Manifest file (Android), the GIDSDK will request permission and be able to query the device’s location.

If these keys are absent - the GIDSDK will ignore the location permission request and continue as usual.

Configuration variables

iOS Integration - Customising

iOS - GIDResources.bundle Configuration

iOS - Localizable.strings

Android - customising UI